Our Privacy Policy

At Burge Electrical, we value and prioritise the privacy and security of our customers’ personal information. This Privacy Policy aims to provide transparency regarding the collection, use, and disclosure of your personal data. It explains how we handle and protect your information when you visit our website (https://burgeelectrical.co.uk/) or interact with our services. This policy applies specifically to users located in the United Kingdom.

1. Information We Collect

We may collect the following types of personal information from you:

1.1. Contact Information: Your name, address, telephone number, and email address.
1.2. Payment Information: Details necessary for processing payments and invoices.
1.3. Service and Product Preferences: Information about your preferences and interests related to our services and products.
1.4. Technical Information: IP address, browser type, operating system, and device information for analytical purposes.
1.5. Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your browsing experience, provide targeted advertising, and improve our website’s functionality. You can adjust your browser settings to manage and opt-out of these cookies.

2. How We Use Your Information

We utilise your personal information for the following purposes:
2.1. Providing Products and Services: To deliver the products and services you have requested from us. 2.2. Payment Processing: To process your payments and manage invoices.
2.3. Communication: To communicate with you regarding our products, services, and relevant updates. 2.4. Personalisation: To personalise your experience on our website based on your preferences.
2.5. Website Improvement: To enhance our website’s functionality, user experience, and services.
2.6. Legal and Regulatory Compliance: To fulfil our obligations under applicable laws and regulations.

3. Cookies and Tracking Technologies

To offer you an improved browsing experience, we employ cookies and tracking technologies on our website. We utilise the following tools:

3.1. Google Ads: We use Google Ads cookies to track website analytics and provide targeted advertising. 3.2. Google Search Console: We utilise Google Search Console cookies to monitor and analyse website performance.
3.3. Hotjar: Hotjar helps us track user behaviour on our website to enhance its usability and identify areas for improvement.
3.4. Facebook Pixel (future implementation): We may use Facebook Pixel cookies to track website analytics and deliver targeted advertising.

You can adjust your browser settings to manage and control the use of cookies and tracking technologies. Please note that disabling certain cookies may affect the functionality of our website.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in delivering our products and services. Additionally, we may disclose your personal information when required by law or to comply with legal and regulatory obligations.

5. Security of Your Information

We are committed to ensuring the security of your personal information. We implement industry-standard security measures to protect your data from unauthorized access, use, or disclosure.

6. Your Rights

You have specific rights regarding your personal information, including the right to:

6.1. Access, Correct, and Delete: Access, correct, or delete the personal information we hold about you. 6.2. Object and Restrict: Object to the processing of your personal information or restrict its use.

To exercise your rights, please contact us using the information provided below.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Burge Electrical Email: info@burgeelectrical.co.uk

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated to you through email or by posting a notice on our website.

Last updated: June 2023